Glow of Morocco privacy policy and data protection

Who We Are

This Privacy Policy explains how Glow of Morocco (« we », « us », « our »), accessible at glowofmorocco.com, collects, uses and protects the personal data of visitors and customers who purchase our handcrafted Moroccan brass lamps, chandeliers and wall lights.

What Personal Data We Collect

We collect different types of information depending on how you interact with our site:

  • Account and order data: name, billing and shipping address, email address, phone number, and order history, collected when you place an order or create an account.
  • Payment data: processed securely by our payment provider. We do not store your full card details on our servers.
  • Comments and reviews: if you leave a comment or product review, we collect the content you submit along with your IP address and browser user agent string to help detect spam.
  • Cookies and usage data: information about how you browse our site, collected through cookies, as described below.

Cookies

Like most online shops, we use cookies for cart functionality, to remember your preferences, and to understand how visitors use our site. Some cookies are set by third-party services we use, including Google Analytics (site statistics), Google Fonts and YouTube (for embedded content), and LinkedIn (for social sharing). You can manage your cookie preferences at any time through the cookie consent banner shown when you first visit our site.

How We Use Your Data

We use the personal data we collect to:

  • Process, produce and ship your order, including handcrafted, made-to-order items
  • Communicate with you about your order, including production and shipping updates
  • Respond to customer service and support requests
  • Improve our website, products and shopping experience
  • Send you marketing communications, but only if you have opted in to receive them

Who We Share Your Data With

We share personal data only with the third parties necessary to fulfil your order and operate our store, including:

  • Payment processors, to securely handle your payment
  • Shipping couriers, to deliver your order from our workshops in Morocco to your address
  • Email and analytics service providers, to communicate with you and understand site usage

We do not sell your personal data to third parties.

International Data Transfers

As our products are handcrafted and shipped from Morocco, your order and shipping information is necessarily processed and transferred outside of your own country to allow production and delivery of your item.

How Long We Retain Your Data

We retain order information for as long as necessary for accounting, legal and customer service purposes. If you leave a comment, the comment and its metadata are retained indefinitely so we can recognize follow-up comments automatically.

Your Rights

If you are located in the European Union or another region with similar data protection laws, you have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate personal data
  • Request deletion of your personal data, subject to legal or accounting retention requirements
  • Request a copy of your data in a portable format
  • Object to or restrict certain processing of your data

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page. For general background on data protection principles, the official GDPR.eu resource is a useful reference.